(EN)

Steelotto designs and manufactures furniture for hospitality, workplace and residential environments. Every piece is made with care, attention to materiality and an enduring commitment to craftsmanship. Our furniture is designed to age gracefully and become part of the spaces it inhabits.

These terms are intended to provide clarity throughout the ordering and manufacturing process and support a transparent relationship between Steelotto, its clients, designers and project partners.

General Terms. 
p2. Quotations
p2. Orders 
p2. Made to order 
p2. Pricing 
p2. Payment 
p2. Lead times 
p2. Delivery 
p2. Storage. 
p2. Warranty. 
p2. Product care 
p2. Design ownership 
p2. Australian Consumer Law. 
Retail Customers 
p3. Purchasing 
p3. Returns
p3. Product selection 
Trade Customers
p3. Working together 
p3. Trade pricing
p3. Customisation 
p3. Samples and finishes. 
p3. Project approvals 
p3. Commercial specification 
p3. Design collaboration 
p3. Photography and Publication 

General Notes (EN)

Quotations. 

Quotations remain valid for 30 days from the date of issue unless otherwise stated. As our products are manufactured to order, pricing is based on prevailing material, labour and freight costs and may be revised following the quotation validity period.

Orders.

Orders are confirmed upon written acceptance of a quotation and receipt of any required deposit. Once production has commenced, cancellations, changes or reductions may not be possible. Requested variations may be subject to revised pricing and lead times.

Made to order.

Many Steelotto products are manufactured specifically for each order. The natural characteristics of timber, leather, textiles, metal finishes and other materials are celebrated as part of each product’s individuality. Variations in grain, texture, colour, marking and finish are inherent to the selected materials and are not considered defects. Standard manufacturing tolerances apply.

Pricing.

Unless otherwise stated, all prices are expressed in Australian Dollars (AUD) and exclude GST. Freight, installation, customs duties and project-specific services are additional unless specifically included within the quotation.

Payment.

Unless otherwise agreed in writing: (1) 50% deposit upon order confirmation. (2) Balance payable prior to dispatch. Ownership of goods remains with Steelotto until payment has been received in full.

Lead times.

Lead times are provided as estimates and commence once all specifications, finish selections and deposits have been received. While every effort is made to meet nominated delivery dates, delays may occur due to material availability, supplier schedules, transport services or circumstances beyond our reasonable control.

General Notes (EN)

Delivery.

Risk and responsibility for goods pass to the customer upon delivery. Customers should inspect products upon receipt and notify Steelotto of any freight damage, shortages or discrepancies within 48 hours. services or circumstances beyond our reasonable control.

Storage.

Where completed goods cannot be delivered at the agreed time, Steelotto reserves the right to invoice the balance of the order and apply reasonable storage charges until delivery can be arranged.

Warranty.

Steelotto warrants its products against defects in workmanship and materials under normal use. (1) Five-year structural warranty. (2) Two-year warranty on upholstery, finishes and applied materials. The warranty excludes normal wear, misuse, accidental damage, improper maintenance, unauthorised modification or use outside the intended application. Full details are included in our Care and Maintenance sheet. 

Product Care.

Furniture should be maintained in accordance with Steelotto care recommendations. The natural ageing of materials, including timber movement, leather softening and the formation of surface patina, forms part of the character and performance of the product.

D. Ownership.

All Steelotto designs, concepts, drawings, specifications, prototypes, photography and intellectual property remain the property of Steelotto unless otherwise agreed in writing.

Australian Consumer Law.

Nothing within these terms excludes, restricts or modifies rights available under Australian Consumer Law.

Retail Customers (EN)

Purchasing. 

Retail customers may purchase directly through Steelotto or through authorised representatives. Full payment terms will be outlined at the time of quotation or order confirmation.

Returns. 

As many Steelotto products are manufactured to order, change-of-mind returns are generally not accepted. Where a product is found to be defective, Steelotto will assess the issue and determine an appropriate remedy in accordance with Australian Consumer Law.

Product Selects. 

Customers are encouraged to review dimensions, finishes, upholstery selections and material samples carefully prior to placing an order. Steelotto is available to assist with product selection; however, the final suitability of the product for a particular space remains the responsibility of the customer.

Trade Customers (EN)

Working Together. 

Every project is different. Whether furnishing a neighbourhood restaurant, boutique hotel, workplace or residential development, Steelotto works closely with designers and clients to create furniture that balances function, comfort and character. Our trade relationships are built on collaboration, transparency and a shared appreciation for thoughtful design and enduring craftsmanship.

Trade Pricing. 

Trade pricing is available to approved architects, interior designers, specifiers, procurement specialists and commercial clients. Trade pricing may be reviewed periodically and remains confidential.

Trade Customers (EN)

Customisation. 

Many Steelotto products can be customised to suit project requirements, including dimensions, finishes, upholstery and detailing. Custom products, modified products and bespoke commissions are non-cancellable once production has commenced.

Samples and finishes.

Material, glass, powder coat and upholstery samples are available upon request. Variations between physical samples, digital representations and finished production pieces may occur due to the natural qualities of materials and manufacturing processes.

Project Approvals.

Trade customers are responsible for reviewing and approving all drawings, finish schedules, quantities and specifications before manufacture commences. Approval constitutes acceptance of all details contained within the documentation.

Commercial specification.

Recommendations regarding material suitability, upholstery selection and finishes are provided in good faith and should be assessed against the operational requirements of each project.

Photography and Publication.

Steelotto reserves the right to photograph completed products and installations for portfolio, editorial, awards and marketing purposes. Any confidentiality requirements should be agreed upon in writing prior to project completion.